Submitting a good ticket is the fastest way to get help and have your issue resolved quickly.
Here are a few do's and dont's for submitting a good ticket. This minimizes back and forth emails and gets your problem addressed as fast as possible.
DO
- give us as much information as possible i.e
- what errors are you seeing (screen shots are best!)
- what steps did you perform to get the error
- Your computer name (how to find)
- Let us know what you have tried i.e a reboot (this can fix a lot)
While we understand it can be a bit mundane, if a reboot solves your issue GREAT! you just fixed your problem in record time, faster than we can reply asking you if you tried a reboot!
In most cases, with the right information we can action your request super fast, more often without even connecting to your machine - this makes both us and you happy!
Here is a good example:
DONT (Please!)
- please dont email us with "call me" or "computer broken" or "need help"
With no additional information we cant prioritize your issue, assign the right resources to it, check the systems behind the scenes and a host of other methods we use to get you back up and running fast.