New Voicemails


By default, new voicemails will be delivered directly to your primary email inbox. This can be listened to on PC/Mac/iPhone/Android. To change the delivery address, please email [email protected] 


Record Voicemail Greeting

  1. Press Voicemail Key on phone - Envelope Button
  2. Enter password followed by #
  3. Selection option 5 for Advanced Options
  4. Press 1 to record greeting
  5. Select the greeting number to record press 1
  6. Record at tone, press any key to stop recording
  7. To review your recorded greeting, press 1
  8. Save press 2 - this greeting is now your new voicemail greeting


Transfer Call

  1. While in a call press the transfer button
  2. Dial the extension number or external telephone number you wish to transfer too
  3. Option 1 - Select Call to talk with the individual you are about to transfer the call too first - then press Transfer again to complete the transfer
  4. Option 2 - Select B Transfer to immediately transfer the call

NOTE: To access your local directory of internal extensions, while in a call, select Transfer > Directory > 2. Remote Phone Book > 3. Local


Hold Call


While in a call, press Hold to play hold music to your caller.  You may now start a new call, transfer the call to another extension or Resume the call.


Park Call


While in a call, press Park 1 or Park 2 to transfer your caller to the call parking slot.  This call can now be retrieved from any other handset by pressing Park 1 or 2 respectively.


Set Speed Dial Button

  1. Press and hold any empty Line key
  2. Type - use right navigation key to select Speed Dial
  3. use down navigation key to move to Label
  4. Use key pad to enter name for speed dial key
  5. use down navigation key to move to Value
  6. Use key pad to enter desired number
  7. Press Save soft key


Record IVR (Auto Receptionist) Greeting

  1. Dial *732
  2. Enter password followed by #
  3. Enter ID number for recording, if first recording press 1
  4. Start talking after it says “recording started” when finished press # and it will be played back to you
  5. To save press 1 to re-record press 2